Landing a new account is just the beginning. Keeping that business customer taken care of and satisfied is the key to building a solid relationship. But neither is easy and is often complex and time consuming. If you ever find yourself wondering why your close rate for new business is falling short of your goals... Read More
Errors will occur. Take advantage of them by creating opportunities. Although buyers and sellers take great care to specify products being ordered, manufactured and shipped, any seasoned professional in this industry will agree there’s considerable room for error. Even when colors, sizes and relevant components of a product are checked again and again, mistakes happen.... Read More
Last month, we welcomed a new addition to our family in the form of a baby cockatoo. She’s chatty, she’s extremely affectionate, she loves to dance and sing, and she will do just about anything for a handful of peanuts. Most of the time, she’s just about as silly and adorable as it gets –... Read More
It’s safe to say that most business professionals should know about Customer Business Reviews. Whether you know a little about what it is or the benefits of doing it, Customer Business Reviews will form the foundation of your business relationships and help position you as a trusted business advisor and valued partner to your customers. What... Read More
