Customer Service

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Are Problems Actually Opportunities?

Errors will occur. Take advantage of them by creating opportunities. Although buyers and sellers take great care to specify products being ordered, manufactured and shipped, any seasoned professional in this industry will agree there’s considerable room for error. Even when colors, sizes and relevant components of a product are checked again and again, mistakes happen.... Read More

The Cockatoo Customer – Dealing with a Difficult Customer

Last month, we welcomed a new addition to our family in the form of a baby cockatoo. She’s chatty, she’s extremely affectionate, she loves to dance and sing, and she will do just about anything for a handful of peanuts. Most of the time, she’s just about as silly and adorable as it gets –... Read More

January 10th, 2019|cockatoo, Customer Service, difficult customer|Comments Off on The Cockatoo Customer – Dealing with a Difficult Customer

The Importance of Customer Business Reviews

It’s safe to say that most business professionals should know about Customer Business Reviews. Whether you know a little about what it is or the benefits of doing it, Customer Business Reviews will form the foundation of your business relationships and help position you as a trusted business advisor and valued partner to your customers. What... Read More

December 20th, 2018|Customer Business Review, Customer Service, Goal setting, Goals, Key Performance Indicators|Comments Off on The Importance of Customer Business Reviews

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